Drives Experts LLC Privacy Notice

Drives Experts LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your Personal Information in compliance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Scope

This Notice applies to all devices, products, websites, and applications offered by Drives Experts LLC, regardless of how you access them (e.g., desktop, mobile, tablet, smart TV).

2. What Is Personal Information?

“Personal Information” means any data relating to an identifiable person, such as:

• Identity Data: name, date of birth, user ID

• Contact Data: address, email, telephone number

• Transaction Data: purchase history, payment details

• Technical Data: IP address, device identifiers, cookie IDs

• Profile Data: preferences, feedback, survey responses

• Location Data: GPS or other location-based information

3. How We Collect Personal Information

1. Account Registration
   When you create an account, we collect identity and contact data (e.g., name, email, password).

2. Customer Service Interactions
   If you contact us by email, phone, or in person, we record your contact details and inquiry history to assist you.

3. Public Sources & Social Media
   We may supplement information you provide with data from public registers or your social-media profiles (where permitted).

4. Subscriptions & Newsletters
   Signing up for marketing communications requires only your email address and consent.

5. Cookies & Tracking
   We use cookies and similar technologies to analyze website usage, remember preferences, and deliver personalized content.

4. How We Use Your Personal Information

5. Disclosure of Your Information

We do not sell your Personal Information. We may share it with:

• Service Providers: couriers, payment processors, marketing platforms—only as needed to perform services under our instructions.

• Affiliates: our parent and sister companies, for internal reporting and group-wide compliance.

• Legal Authorities: when required by law, court order, or to protect rights and safety.

• Anonymous Statistics Recipients: we may share aggregate, de-identified data for benchmarking or industry reports.

6. Data Security & Storage

• Encryption: all data in transit and at rest is encrypted using industry-standard protocols.

• Secure Facilities: data is housed in high-security centers within the European Economic Area (EEA).

• Access Controls: we restrict access to your information to authorized personnel only.

7. Your Rights

Under GDPR you have the right to:

• Access and receive a copy of your Personal Information.

• Request correction or deletion of inaccurate or unnecessary data.

• Object to or restrict processing for direct marketing or profiling.

• Withdraw consent at any time (where processing is based on consent).

• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us as detailed below.

8. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations. When no longer needed, it is securely deleted or anonymized.

9. Third-Party Links

Our websites may link to external sites not operated by Drives Experts LLC. We are not responsible for their privacy practices. Please review their policies before providing any information.

10. Changes to This Notice

We may update this Privacy Notice to reflect changes in our practices or legal requirements. We will post the revised version with an updated “Last Updated” date.

11. Contact Us

If you have questions, or wish to exercise your data-protection rights, please reach out:

• By Email: info@danfossexpress.com